Online Safety
How to Spot and Avoid Tech Support Scams
Scammers pretend to be from Microsoft, Apple, or your internet company to trick you into giving them access to your computer. Here's how to stay safe.
Simplified from original source
Originally published by FTC Consumer Advice
Know the warning signs
Scammers may call you out of the blue, show fake pop-up alerts saying your computer is infected, or send emails asking you to call a number. Legitimate companies like Microsoft and Apple never contact you this way.
Important: If a pop-up window tells you to call a phone number, do NOT call it. Close the window or restart your browser.
Never give remote access to your computer
If someone you don't know asks to "take over" or "connect to" your computer to fix a problem, refuse. Scammers use this access to steal your files, install spyware, or demand payment.
Hang up on unsolicited phone calls
If you get a call from "Microsoft," "Apple," "Google," or your internet provider saying there's a problem with your computer, hang up. These companies don't make unsolicited calls like this.
Tip: It's always okay to hang up and call the company's real support number (found on their official website) to verify.
Don't pay with gift cards or wire transfer
Scammers often ask for payment in gift cards (Google Play, iTunes, Amazon) or wire transfers. Real companies never ask for payment this way. This is always a scam.
Report it to the FTC
If you think you've been targeted, report it at ReportFraud.ftc.gov. Your report helps the FTC stop scammers and warn others.
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About this article: This guide was simplified and rewritten by TekSure from content originally published by FTC Consumer Advice. We make it easier to read for everyday users — no jargon, just plain steps. View the original article. Learn about our content sources.