Bank of America App
Mobile banking + Erica assistant.
Setup basics
- Download Bank of America Mobile from app store.
- Sign in with online banking credentials.
- Enable biometric login (Face ID / fingerprint).
- Set up alerts in Settings.
- Test by checking balance.
- Add bank phone number to contacts.
Erica — virtual assistant
- Tap Erica icon in app.
- Ask: "What's my balance?"
- "When did I last pay electric bill?"
- "Show me last month's spending."
- Erica answers in seconds.
- Free, built-in, helpful for quick checks.
Mobile check deposit
- Tap "Deposit Checks."
- Endorse check + write "For Mobile Deposit Only."
- Photograph front and back.
- Enter amount.
- Funds typically available next business day.
- Keep check 14 days then shred.
Bill pay
- Pay credit cards, utilities, mortgages.
- Schedule recurring payments.
- Set autopay reminders.
- Free service — no fees.
- Never miss a bill again.
- Replaces writing checks + mailing.
Travel notice + card lock
- Travel notice — tell bank you'll be away.
- Prevents declined cards in hotels/restaurants.
- Card lock — instantly disable lost/stolen card.
- Unlock when found.
- Both in app menu.
- Saves call to customer service.
Senior security tips
- Enable 2-step verification.
- Set up text alerts for ALL transactions over $100.
- Use app biometric login — not password each time.
- Never share login codes by phone.
- Check transaction history weekly.
- Notify bank immediately if suspicious activity.
Erica saves customer service calls
Most senior questions about banking — "what's my balance?" "when did social security deposit?" — Erica answers instantly without holding on customer service. Just type or speak the question. Combined with mobile deposit and bill pay, the BofA app eliminates 90% of in-person banking visits. Set up account alerts as your fraud-detection system.