Refund & Cancellation Policy

If our technician cannot solve the problem you booked us for, you pay nothing. That includes the $15 deposit, which we refund in full.

You don't need to argue your case or fill out a form. If the problem isn't fixed by the end of the session, the technician marks the job unresolved and the refund is issued automatically.

One honest exception: if the problem turns out to need a paid part, a new device, or a repair we aren't able to perform (a cracked screen, a failed hard drive, a service only your internet provider can carry out), we'll tell you plainly and you won't be charged for our time diagnosing it.

• 24+ hours before your appointment: cancel for any reason and your $15 deposit is refunded in full.
• Less than 24 hours before: we keep the $15 deposit, because the technician has already set that time aside. That is the most you can lose — we never charge the full session fee for a cancellation.
• Rescheduling is always free, even inside the 24-hour window. Your deposit moves to the new appointment. Just contact us rather than cancelling outright.
• If we cancel or miss the appointment, you get a full refund regardless of timing, and we'll offer you the next available slot.

Emergencies happen. If you miss an appointment because of illness, a hospital visit, or a family emergency, contact us and we will refund the deposit. We would rather be generous than argue over $15.

Sessions are $49 for the first hour and $29 for each additional hour. You only pay for time actually spent. If your problem is solved in twenty minutes, you still pay the first-hour rate — that is the minimum for a booked visit, and we say so before you book.

We will never start a second hour without asking you first. If a job is going to run long, the technician stops, explains why, and lets you decide whether to continue.

See full pricing for the complete breakdown.

Refunds go back to the original payment method through Stripe, our payment processor. We don't issue store credit and we don't ask you to accept a voucher instead.

We process refunds within 2 business days of your request. Once processed, your bank typically takes another 5–10 business days to post it. That second delay is on your bank's side, not ours.

If you paid the technician directly on the day (cash, card, or transfer), contact us and we will arrange the refund the same way you paid.

Email hello@teksure.com or call 877-908-3360. Tell us your name and roughly when the appointment was — that is enough for us to find it. You do not need an order number.

A real person reads every one of these. If you're unhappy with how a refund was handled, say so in your reply and it will be looked at again.

This policy does not limit any rights you have under your state's consumer protection laws.