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    TekSure

    Emergency Tech Help

    Something went wrong? Take a deep breath. Pick the situation that matches yours below, and follow the steps in order.

    Jump to your situation:

    My Phone Is Lost or StolenMy Account Was HackedI Clicked a Suspicious LinkMy Screen Shows a Scary Warning

    My Phone Is Lost or Stolen

    Act fast to protect your accounts and data.

    iPhone: Go to iCloud.com/find on any computer or another phone. Sign in with your Apple ID and tap "Mark As Lost." Android: Go to google.com/android/find on any browser. Sign in with your Google account and tap "Secure Device." This will lock your phone so no one can use it.

    Quick Tip

    Write down your carrier phone number and keep it in your wallet or purse before this happens. That way you can call even without your phone.

    Set Up Two-Factor Authentication

    My Account Was Hacked

    Take control back by securing your accounts right away.

    Go to the website or app for the account that was hacked. Click "Forgot Password" or "Reset Password." Create a new password that is at least 12 characters long. Use a mix of letters, numbers, and symbols. Do not reuse a password from another account.

    Quick Tip

    Consider using a password manager to create and remember strong, unique passwords for every account. Our Password Manager Guide can help you get started.

    Set Up a Password Manager

    I Clicked a Suspicious Link

    Stay calm. Here is what to do depending on what happened next.

    Close the browser tab or window right away. Do not enter any information like passwords, credit card numbers, or personal details. If the page will not close normally, press Ctrl+W (Windows) or Cmd+W (Mac) to force-close the tab.

    Quick Tip

    Before clicking a link in an email or text, hover over it (without clicking) to see where it really goes. If the address looks strange or does not match the company, do not click it.

    Check a Link with Our Phishing Scanner

    My Screen Shows a Scary Warning

    This is almost always a scam. Do NOT call any phone number on screen.

    Real security warnings from Microsoft, Apple, or Google will never show a phone number and ask you to call. This is a scam designed to scare you. The people on the other end will try to charge you money or steal your information.

    Quick Tip

    If you already called the number and gave someone remote access to your computer, disconnect from the internet immediately (unplug the cable or turn off WiFi), then call a trusted family member or local tech support for help.

    Learn About Common Scams

    Still Need Help?

    If you have followed the steps above and still feel stuck or worried, our tech support team can help.

    Get Expert HelpPractice Spotting Scams
    Emergency Tech Help — What to Do Right Now | TekSure