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    Computer Virus?

    Don't panic. Steps to clean.

    DON'T do this

    • Call number on the popup.
    • Pay the "ransom".
    • Buy software from popup.
    • Give remote access.
    • Provide credit card.
    • NEVER do these = scammer.

    Symptoms

    • Computer slow.
    • Pop-up ads everywhere.
    • Strange browser homepage.
    • Files missing or encrypted.
    • Antivirus turned off.
    • Battery drains fast.

    First steps

    • Disconnect from internet (turn off WiFi).
    • Don't turn off computer.
    • Take photo of any popup.
    • Note what you were doing.
    • Don't click anything.
    • Stay calm.

    Free virus scanner

    • Microsoft Defender — built-in Windows.
    • Apple Built-in — automatic Mac protection.
    • Malwarebytes — free deep scan.
    • Bitdefender Free.
    • Run from clean computer if needed.
    • USB transfer if files needed.

    Clean Windows

    • Settings, then "Windows Security".
    • "Virus & threat protection".
    • "Quick scan" first.
    • If found — "Full scan".
    • Quarantine threats.
    • Restart computer.

    Get pro help

    • Geek Squad ($150-300).
    • Apple Genius Bar (free if Apple).
    • Local computer shop.
    • Bring computer in person.
    • Avoid "remote help" scams.
    • Family member who knows tech.

    After cleanup

    • Change all passwords.
    • Use new device for the changes.
    • Enable 2FA on all accounts.
    • Check bank accounts for fraud.
    • Backup important files.
    • Update OS + software.

    Prevention

    Keep Windows + Mac updated automatically. Use only Microsoft Defender or built-in Mac protection — paid antivirus often unnecessary. Don't click email attachments from strangers. Don't install "free" PC cleaners. Browser extensions — only well-reviewed. Best defense = caution. Backup files weekly.

    Computer Virus Removal for Seniors | TekSure