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    Fake Amazon & Apple Calls

    The #1 phone scam targeting seniors right now.

    The script

    "This is Amazon. We noticed a $1,200 charge for an iPhone shipped to Texas. Press 1 to dispute." OR a robocall version. OR a "security alert" from Apple/Microsoft/PayPal. It's always a scam. Amazon does not call. Neither does Apple. Neither does Microsoft.

    What happens if you press 1

    1. "Customer service rep" answers, sounding professional.
    2. They tell you the charge was made by a hacker.
    3. "To dispute, we need to refund you." They ask you to install software (AnyDesk, TeamViewer).
    4. Once installed, they see your screen + control your computer.
    5. They ask you to log into your bank "to receive the refund".
    6. They quietly transfer money OUT while you watch.
    7. OR they fake the refund amount, claim you got too much, and ask you to send the difference back via gift cards.

    Red flags

    • Unsolicited call about an order or charge.
    • Robocall with "press 1" option.
    • Asks you to install software.
    • Asks for remote access to your computer.
    • Wants you to log into bank or "receive a refund" via wire/gift card.
    • Tells you NOT to talk to bank staff or family.
    • Claims "Microsoft" or "Apple security" detected a virus.

    Defense — hang up

    There is no situation where Amazon/Apple/Microsoft will call you about an order or "security issue". Hang up. If you're worried about a real Amazon order, open the Amazon app yourself and check Your Orders.

    If you already let them in

    1. Disconnect computer from internet — pull the plug or turn off wifi.
    2. Power off the computer.
    3. Call your bank. Freeze accounts. Change passwords from a different device.
    4. Have computer cleaned by a trusted local shop or Geek Squad.
    5. Change ALL passwords (email first).
    6. Report at reportfraud.ftc.gov.
    7. Report identity theft at identitytheft.gov.

    Train your reflex

    Practice saying out loud: "I don't take unsolicited calls about my accounts. Goodbye." Click. No discussion. The longer you stay on the call, the more pressure scammers apply. Hanging up is always safe.