Internet Down — Fix

Step 1 — Check the obvious

• Modem light: should be solid green/blue. If red/blinking — issue.
• Wi-Fi enabled on the device? Settings → Wi-Fi.
• Just ONE device or ALL devices? If just one → that device\'s problem. If all → modem/router or ISP.
• Check ISP outage: downdetector.com — search your ISP. Massive spike = ISP-wide issue.

Step 2 — Power cycle (the magic fix)

1. Unplug the MODEM (not router) from power.
2. Unplug the ROUTER from power.
3. Wait 30 seconds.
4. Plug in MODEM first. Wait 60 seconds for it to fully boot — green/blue solid lights.
5. Plug in ROUTER. Wait 60 seconds.
6. Test internet on phone or computer.

Fixes 70-80% of internet issues.

Step 3 — Check connections

• Coax cable to modem — finger-tight.
• Ethernet from modem to router — fully clicked in.
• Power cables — fully seated.
• Phone line (if DSL) — same.

Step 4 — Restart the device

• Phone — toggle airplane mode on/off, or restart.
• Computer — full restart.
• Smart TV / Roku — unplug 30 sec, plug in.

Step 5 — Call ISP

If above don\'t fix it:

• Call ISP support number on bill.
• Tell them: "I\'ve power cycled the modem and router. Internet is still down."
• They run remote diagnostics. Often see issues like "modem not registered" or "outage in your area".
• If equipment is bad, they\'ll send replacement free.
• If outage — they tell you ETA.

Why is internet SLOW (vs out)?

• Run speed test at fast.com — see actual speed.
• Compare to your plan (paying for 100 Mbps but getting 20?).
• Wired vs Wi-Fi — wired should be near plan speed.
• Old router (5+ years) — replace.
• Bandwidth hogs — kid streaming 4K + Zoom + downloads = jam.
• Distance from router — closer = faster Wi-Fi.
• (See our Internet Speed Test tool.)