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    Remote Help Setup

    Let a trusted family member fix something on your computer or phone — without driving over.

    Read this first

    Only EVER let people you know personally see your screen. Scammers ("Microsoft tech support", random pop-ups) will use these same tools to steal from you. Real family knows your stories. Real Microsoft and Apple do not call you.

    Mac to Mac (or iPhone to iPhone) — SharePlay screen sharing

    If both of you have Apple devices, this is built in.

    1. Start a FaceTime call with the family member.
    2. Tap the SharePlay icon (a person with sparkles, top right of FaceTime).
    3. Tap "Share My Screen". They see what you see.
    4. For Mac-to-Mac, on the helper's end they can also request control of your screen — you must approve a popup.
    5. End sharing anytime by tapping the SharePlay icon → "End".

    Windows — Quick Assist (free)

    1. You: press the Windows key, type "Quick Assist", press Enter.
    2. You: tap "Get help".
    3. Helper does the same on their PC and clicks "Help someone".
    4. Helper signs in with their Microsoft account → gets a 6-digit code.
    5. Helper reads you the code → you type it in your Quick Assist window.
    6. You see a popup asking permission. Click "Allow". Helper can now see your screen.
    7. To close: just close the Quick Assist window.

    Android — Google Meet screen share

    1. Start a Google Meet video call with the family member.
    2. Tap the three-dot menu → "Share screen" → "Start sharing".
    3. They can see your screen but cannot click for you. Verbal coaching only.

    For full control: Install the free Google Family Link app — gives a trusted family member limited access. Or use TeamViewer (paid for business but free for family use).

    Cross-platform — TeamViewer (free for personal)

    1. Both of you install TeamViewer from teamviewer.com or your app store.
    2. Choose "Personal use" when it asks.
    3. You: open TeamViewer. It shows a 9-digit ID and 4-digit password.
    4. Read those numbers to your family member by phone.
    5. They type them in. You see a popup asking permission. Click "Allow".
    6. They can now see and click on your screen.
    7. Close TeamViewer when done — they lose access.

    Family ground rules

    • Only start a remote session when YOU dial the family member first — never when someone calls you.
    • Stay on the phone with them while they're on your screen.
    • End the session as soon as the problem is fixed.
    • If a "Microsoft" or "Apple" person ever asks you to install remote-help software, hang up. Always a scam.
    Remote Help Setup — Let Family Fix Your Computer From Far Away | TekSure