Remote Tech Help Setup
Let a trusted family member fix things from their home. Free, safe — when set up correctly.
Read this first
Remote tech help is the #2 vector for tech-support scams (right after fake pop-ups). ONLY install these tools when an actual family member or trusted friend is on the phone with you. NEVER do it because someone called you and said your computer is infected.
What does the helper need to do?
For: iPhone helping iPhone (or iPad).
Setup
- 1Senior: open FaceTime → call the helper.
- 2During the call: tap the screen-share icon (rectangle with person, top-right of FaceTime controls).
- 3Tap "Share My Screen" → 3-second countdown → helper sees what you see.
- 4Helper can talk you through; cannot click for you (Apple does not allow remote control for security).
Five rules every time
- 1
NEVER let a stranger remote into your computer
Real Microsoft, Apple, and tech support do NOT call you. Anyone calling and asking to "fix your computer" by taking control is a scam.
- 2
Only grant access for a specific session
Modern remote-help tools require a fresh code or password per session. Permanent access is dangerous and unnecessary.
- 3
Watch what they are doing
Stay at the screen while the helper works. Speak up if anything looks wrong. End the session if you do not understand.
- 4
End the session when done
Quick Assist auto-ends when closed. RustDesk: tap "End" in the toolbar. Confirm the connection icon is gone.
- 5
Restart afterwards if anything was changed
A fresh restart locks in changes and clears any odd state.