How to Get Back Into a Locked or Hacked Facebook Account
If you're locked out of Facebook or your account was hacked, Facebook's official recovery process can help you get back in and secure your account.
At a Glance
Go to Facebook's account recovery page
~16sFind your account
~22sQuick Tip
If you have multiple email addresses, try each one. Facebook will find the account attached to whichever email you used when you signed up.
Choose how to receive a recovery code
~30sWarning
The recovery code expires after about 15 minutes. If you don't receive it, check your spam or junk folder in email. If the number shown is no longer yours, tap "No longer have access to these?" to try other options.
Enter the code and reset your password
~19sIf the account was hacked, secure it immediately
~18sTurn on two-factor authentication
~31sQuick Tip
After securing your account, check your profile for any posts or messages you didn't write. Delete anything suspicious and let your friends know your account was temporarily compromised so they don't click on anything suspicious that may have been sent from your account.
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Being locked out of Facebook — or discovering that someone else has gotten into your account — can be stressful. The good news is that Facebook has a dedicated account recovery process, and in most cases you can regain access within a few minutes.
There are two common situations:
Situation 1: You forgot your password
This is the most common scenario. You go to log in but can't remember your password. Facebook will help you reset it by sending a code to your email or phone number.
Situation 2: Someone hacked or took over your account
If you try to log in and your password doesn't work anymore, or if you see posts and messages you didn't make, someone may have changed your password. Facebook has a special process for this at facebook.com/hacked.
For both situations, start at: facebook.com/login/identify
This page lets you find your account by entering your email address, phone number, username, or full name. Once Facebook finds your account, it will offer ways to verify who you are — a code sent to your email, a code texted to your phone, or answers to security questions.
If you no longer have access to the recovery email or phone number:
Facebook may ask you to verify your identity by answering questions about your account — like the names of friends or the approximate date you created your account. In some cases, Facebook may ask for a government-issued ID.
After you recover your account:
- Change your password right away to something new and strong - Review which devices are logged in (Settings > Security > Where You're Logged In) and remove any you don't recognize - Turn on two-factor authentication (Settings > Security > Two-Factor Authentication) to prevent this from happening again - Check your email address and phone number in settings to make sure they're still yours
Facebook also has a "Trusted Contacts" feature that lets you ask friends to help you recover your account if you're ever completely locked out.
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