Printer acting up? Pick the symptom, answer a couple of simple questions, and we'll walk you through the fix in plain English. You can go back any time — nothing breaks by trying.
What best describes your printer problem? Printer says "Offline"
It shows offline even though it is on
Paper jam
Paper is stuck, or it jams over and over
Print quality is poor
Faded, streaky, blurry, or smudged pages
Ink or toner problem
Out of ink, or the cartridge is not recognized
Will not connect to WiFi
Setting up wireless, or it keeps dropping off
Colors look wrong
Wrong shades, or printing in black and white
Blinking or error lights
A light is flashing and you are not sure why
My computer cannot find the printer
It is not in the list of printers
Two-sided printing problems
Double-sided pages come out wrong
Scanner problems
Scanning fails, or scans come out blank
