Health & Wellness Tech

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3 min read 5 stepsApril 16, 2026Verified April 2026

How to Book Non-Emergency Medical Transportation Online

Learn how to arrange a ride to a doctor's appointment through Medicaid, Medicare Advantage plans, or services like Uber Health and Veyo.

In this guide (5 steps):

1.Check your insurance benefits
2.Call or book online through your plan's transportation broker
3.Book at least 2–3 business days ahead
4.Confirm the day before
5.Ask your doctor's office for help if needed

Check your insurance benefits

~15s

Call the member services number on the back of your insurance card and ask: "Does my plan cover non-emergency medical transportation?" If you have Medicaid, the answer is almost certainly yes. Ask for the phone number or portal you use to schedule rides.

Call or book online through your plan's transportation broker

~16s

Medicaid transportation is often managed by a "transportation broker" company — such as ModivCare or Veyo — contracted by your state. Call their scheduling number or go to their website to request a ride, giving your appointment date, time, address, and pickup address.

Book at least 2–3 business days ahead

~15s

NEMT services typically require advance notice — usually 2 to 3 business days minimum. Do not wait until the day before your appointment. Some plans allow next-day or same-day booking for urgent appointments.

Confirm the day before

~15s

Call the transportation broker the day before your appointment to confirm the pickup time and address. Ask for the driver's name and what type of vehicle to expect. Write down the confirmation number.

Ask your doctor's office for help if needed

~15s

If you are having trouble navigating the booking process, ask the social worker or care coordinator at your doctor's office for help. Many medical offices have staff who arrange transportation for patients regularly and can walk you through the process.

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Non-Emergency Medical Transportation (NEMT) is a service that provides rides to and from medical appointments for people who have difficulty arranging their own transportation. If you have Medicaid, you may be entitled to free NEMT rides to covered medical appointments — this is a benefit that millions of eligible people do not know about or use. Some Medicare Advantage plans also include transportation benefits.

Beyond insurance benefits, several services now offer medical-specific transportation. Lyft and Uber both have healthcare programs (Lyft Healthcare and Uber Health) that hospitals, clinics, and care coordinators can use to arrange rides on your behalf. Services like Veyo and ModivCare specialize in NEMT and work directly with insurance companies.

The process for booking depends on your insurance and location, but in most cases you call a number or use an app to request a ride at least 24–48 hours in advance.

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Official Resources

Medicare.gov MedlinePlus — Health Info AARP Health & Technology

Sources used to create and verify this guide. View all sources →

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