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2 min read 5 stepsApril 16, 2026Verified April 2026

How to Book Non-Emergency Medical Transportation Online

Learn how to arrange a ride to a doctor's appointment through Medicaid, Medicare Advantage plans, or services like Uber Health and Veyo.

At a Glance

Check your insurance benefits

~15s

Call the member services number on the back of your insurance card and ask: "Does my plan cover non-emergency medical transportation?" If you have Medicaid, the answer is almost certainly yes. Ask for the phone number or portal you use to schedule rides.

Call or book online through your plan's transportation broker

~16s

Medicaid transportation is often managed by a "transportation broker" company — such as ModivCare or Veyo — contracted by your state. Call their scheduling number or go to their website to request a ride, giving your appointment date, time, address, and pickup address.

Book at least 2–3 business days ahead

~15s

NEMT services usually require advance notice — usually 2 to 3 business days minimum. Do not wait until the day before your appointment. Some plans allow next-day or same-day booking for urgent appointments.

Confirm the day before

~15s

Call the transportation broker the day before your appointment to confirm the pickup time and address. Ask for the driver's name and what type of vehicle to expect. Write down the confirmation number.

Ask your doctor's office for help if needed

~15s

If you are having trouble navigating the booking process, ask the social worker or care coordinator at your doctor's office for help. Many medical offices have staff who arrange transportation for patients regularly and can walk you through the process.

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Non-Emergency Medical Transportation, or NEMT, provides rides to and from medical appointments for people who have trouble arranging their own ride. If you have Medicaid, you may qualify for free NEMT rides to covered medical appointments. Millions of eligible people don't know about this benefit or don't use it. Some Medicare Advantage plans cover transportation too.

Beyond insurance, several services now offer medical-specific rides. Lyft and Uber both have healthcare programs (Lyft Healthcare and Uber Health) that hospitals, clinics, and care coordinators can use to arrange rides for you. Services like Veyo and ModivCare focus on NEMT and work directly with insurance companies.

Booking depends on your insurance and location. In most cases, you call a number or use an app to request a ride at least 24 to 48 hours ahead.

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Official Resources

Medicare.gov MedlinePlus — Health Info AARP Health & Technology

Sources used to create and verify this guide. View all sources →

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