How to Control FedEx Deliveries with Delivery Manager
FedEx Delivery Manager lets you reschedule, redirect, or hold your packages — so deliveries fit your schedule.
At a Glance
Create your free FedEx account
~15sAdd your home address to Delivery Manager
~16sSet up delivery alerts
~16sRedirect or reschedule a delivery
~30sQuick Tip
FedEx Office and Walgreens locations are common pickup spots. Search for the closest one by entering your ZIP code when selecting "Hold at FedEx Location."
Set a vacation hold for extended travel
~25sWarning
Vacation holds may not be available for all package types or in all areas. For guaranteed holding, call FedEx at 1-800-463-3339 and speak with a representative.
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FedEx Delivery Manager is a free service from FedEx. It gives you advance notice of incoming packages and lets you choose how and when they are delivered. Instead of coming home to a "sorry we missed you" door tag, or worrying about packages sitting on your porch all day, Delivery Manager puts you in control.
To get started, create a free account at fedex.com. Click "Sign In / Register" at the top of the page and select "Create Account." Enter your name, email address, and a password. Once your account is set up, go to "Manage Deliveries" and add your home address. This is how FedEx links incoming packages to your account.
Once your address is registered, FedEx will notify you by email, text, or the FedEx app whenever a package ships to your address — even packages from shippers who never told you they used FedEx. This notice arrives one to three days before delivery, with an estimated delivery day and time window.
The free FedEx app, for iPhone and Android, makes managing deliveries easier. After downloading and signing in, the home screen shows all your upcoming deliveries at a glance. Tap any package for details and options.
Delivery Manager lets you: hold a package at a FedEx location (such as a FedEx Office store or Walgreens) for pickup at your convenience; reschedule delivery to a future date; redirect it to a neighbor or another address; leave delivery instructions for the driver; ask the driver to leave the package in a specific spot, like a garage or back porch; or place a vacation hold while you are away.
For some shipments, you can sign for a package remotely — if the shipper allows it, Delivery Manager lets you authorize delivery without being home.
A few limits apply. If the shipper requires an in-person signature — for example, for high-value items or medical supplies — Delivery Manager cannot override that. It also usually cannot change the recipient name, or make changes once a package is already loaded on a delivery truck.
If you prefer to call, FedEx customer service is available at 1-800-463-3339.
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