How to Recognize and Avoid Tech Support Scams

If someone calls saying your computer has a virus, it is almost certainly a scam. Here is what to know.

In this guide (4 steps):

1.Know the truth: real companies do not call you
2.Scary pop-ups are fake too
3.What scammers want
4.What to do if you already let someone in

Know the truth: real companies do not call you

~18s

Microsoft, Apple, Google, and your internet provider will NEVER call you to say your computer has a virus. If someone calls claiming this, it is a scam 100% of the time. These calls often show a local or toll-free number on caller ID — scammers fake this easily.

Scary pop-ups are fake too

~18s

If a pop-up appears saying "YOUR COMPUTER IS INFECTED — CALL THIS NUMBER NOW," it is a scam. Real virus alerts come from your antivirus software (like Windows Security), not from a website. Close the pop-up by pressing Alt+F4 (Windows) or ⌘+Q (Mac). If it will not close, force-restart your computer.

What scammers want

~15s

Tech support scammers want three things: remote access to your computer (so they can install real malware or steal files), your credit card number (they charge $200-$500 for fake "repairs"), and your personal information (Social Security number, bank details).

What to do if you already let someone in

~27s

If you gave a scammer remote access: disconnect from the internet immediately (unplug your ethernet cable or turn off WiFi), run a full virus scan with Windows Security or your antivirus, change all passwords from a different device, contact your bank if you shared payment info, and consider having a real technician check your computer.

Quick Tip

For real tech help, book a TekSure technician at teksure.com/book or call a trusted local computer repair shop. Never trust unsolicited callers.

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