How to Do a Telehealth Video Appointment

See your doctor through a video call from the comfort of home.

In this guide (6 steps):

1.What is telehealth
2.Schedule your appointment
3.Prepare your technology
4.Prepare for the visit
5.Join the appointment
6.After the visit

What is telehealth

~15s

A telehealth appointment is a video call with your doctor. You see and talk to them on your phone, tablet, or computer. It is real medical care — they can diagnose, prescribe medicine, and refer you to specialists.

Schedule your appointment

~15s

Call your doctor's office and ask for a telehealth visit. Or use your patient portal (MyChart, patient website) to book online. They will send you a link or instructions.

Prepare your technology

~15s

Test your camera and microphone before the appointment. Make sure you have a stable internet connection (Wi-Fi is best). Charge your device. Find a quiet, well-lit room.

Prepare for the visit

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Have your medications nearby so you can show them. Write down your symptoms and questions beforehand. Have your insurance card ready.

Join the appointment

~15s

Click the link sent by your doctor's office a few minutes early. You may need to enter a virtual waiting room. When the doctor joins, the video call begins just like FaceTime or Zoom.

After the visit

~15s

The doctor may send prescriptions to your pharmacy electronically. Notes from the visit appear in your patient portal. Follow up on any referrals or tests they recommend.

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You've completed: How to Do a Telehealth Video Appointment

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