Included Health (Doctor On Demand): Video Doctor Visits on Your Phone

Doctor On Demand is a telehealth service that is now part of a larger healthcare company called Included Health. The app and brand name Doctor On Demand are still widely used, and the service works the same way it always has: you open the app, describe what is bothering you, and connect with a board-certified doctor by video on your phone or computer — usually within minutes.

Doctor On Demand covers both medical and mental health visits. On the medical side, doctors can treat everyday ailments like cold and flu, sinus infections, allergies, pink eye, UTIs, skin conditions, and more. They can also help with chronic condition management — for example, helping you manage blood pressure, diabetes, or thyroid conditions between visits with your regular doctor.

On the mental health side, Doctor On Demand employs licensed psychologists and psychiatrists. Psychologists provide talk therapy and counseling. Psychiatrists can evaluate you for conditions like depression, anxiety, ADHD, or PTSD and can prescribe psychiatric medications if appropriate.

One notable feature of Doctor On Demand is its integration with health insurance. It is accepted by many major commercial plans, and some Medicare Advantage plans cover visits. When you enter your insurance information during signup, the app will tell you your estimated copay before you book.

If you have a primary care doctor but cannot get an appointment for weeks, Doctor On Demand can often bridge the gap — and they will send your visit notes to your regular physician if you request it. This helps keep all your providers informed and working together.